I’m Glad I Dropped Out of College – by Steve Jobs

This is the text of the Commencement address at Stanford University by Steve Jobs, delivered on June 12, 2005.

I am honored to be with you today at your commencement from one of the finest universities in the world. I never graduated from college. Truth be told, this is the closest I’ve ever gotten to a college graduation.

Today I want to tell you three stories from my life. That’s it. No big deal. Just three stories.

The first story is about connecting the dots.

I dropped out of Reed College after the first 6 months, but then stayed around as a drop-in for another 18 months or so before I really quit. So why did I drop out?

It started before I was born. My biological mother was a young, unwed college graduate student, and she decided to put me up for adoption. She felt very strongly that I should be adopted by college graduates, so everything was all set for me to be adopted at birth by a lawyer and his wife. Except that when I popped out they decided at the last minute that they really wanted a girl. So my parents, who were on a waiting list, got a call in the middle of the night asking: “We have an unexpected baby boy; do you want him?” They said: “Of course.” My biological mother later found out that my mother had never graduated from college and that my father had never graduated from high school. She refused to sign the final adoption papers. She only relented a few months later when my parents promised that I would someday go to college.

And 17 years later I did go to college. But I naively chose a college that was almost as expensive as Stanford, and all of my working-class parents’ savings were being spent on my college tuition. After six months, I couldn’t see the value in it. I had no idea what I wanted to do with my life and no idea how college was going to help me figure it out. And here I was spending all of the money my parents had saved their entire life. So I decided to drop out and trust that it would all work out OK. It was pretty scary at the time, but looking back it was one of the best decisions I ever made. The minute I dropped out I could stop taking the required classes that didn’t interest me, and begin dropping in on the ones that looked interesting. 

It wasn’t all romantic. I didn’t have a dorm room, so I slept on the floor in friends’ rooms, I returned coke bottles for the 5¢ deposits to buy food with, and I would walk the 7 miles across town every Sunday night to get one good meal a week at the Hare Krishna temple. I loved it. And much of what I stumbled into by following my curiosity and intuition turned out to be priceless later on. Let me give you one example:

Reed College at that time offered perhaps the best calligraphy instruction in the country. Throughout the campus every poster, every label on every drawer, was beautifully hand calligraphed. Because I had dropped out and didn’t have to take the normal classes, I decided to take a calligraphy class to learn how to do this. I learned about serif and san serif typefaces, about varying the amount of space between different letter combinations, about what makes great typography great. It was beautiful, historical, artistically subtle in a way that science can’t capture, and I found it fascinating.

None of this had even a hope of any practical application in my life. But ten years later, when we were designing the first Macintosh computer, it all came back to me. And we designed it all into the Mac. It was the first computer with beautiful typography. If I had never dropped in on that single course in college, the Mac would have never had multiple typefaces or proportionally spaced fonts. And since Windows just copied the Mac, its likely that no personal computer would have them. If I had never dropped out, I would have never dropped in on this calligraphy class, and personal computers might not have the wonderful typography that they do. Of course it was impossible to connect the dots looking forward when I was in college. But it was very, very clear looking backwards ten years later.

Again, you can’t connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future. You have to trust in something – your gut, destiny, life, karma, whatever. This approach has never let me down, and it has made all the difference in my life.

My second story is about love and loss. 

I was lucky – I found what I loved to do early in life. Woz and I started Apple in my parents garage when I was 20. We worked hard, and in 10 years Apple had grown from just the two of us in a garage into a $2 billion company with over 4000 employees. We had just released our finest creation – the Macintosh – a year earlier, and I had just turned 30. And then I got fired. How can you get fired from a company you started? Well, as Apple grew we hired someone who I thought was very talented to run the company with me, and for the first year or so things went well. But then our visions of the future began to diverge and eventually we had a falling out. When we did, our Board of Directors sided with him. So at 30 I was out. And very publicly out. What had been the focus of my entire adult life was gone, and it was devastating.

I really didn’t know what to do for a few months. I felt that I had let the previous generation of entrepreneurs down – that I had dropped the baton as it was being passed to me. I met with David Packard and Bob Noyce and tried to apologize for screwing up so badly. I was a very public failure, and I even thought about running away from the valley. But something slowly began to dawn on me – I still loved what I did. The turn of events at Apple had not changed that one bit. I had been rejected, but I was still in love. And so I decided to start over.

I didn’t see it then, but it turned out that getting fired from Apple was the best thing that could have ever happened to me. The heaviness of being successful was replaced by the lightness of being a beginner again, less sure about everything. It freed me to enter one of the most creative periods of my life.

During the next five years, I started a company named NeXT, another company named Pixar, and fell in love with an amazing woman who would become my wife. Pixar went on to create the worlds first computer animated feature film, Toy Story, and is now the most successful animation studio in the world. In a remarkable turn of events, Apple bought NeXT, I returned to Apple, and the technology we developed at NeXT is at the heart of Apple’s current renaissance. And Laurene and I have a wonderful family together.

I’m pretty sure none of this would have happened if I hadn’t been fired from Apple. It was awful tasting medicine, but I guess the patient needed it. Sometimes life hits you in the head with a brick. Don’t lose faith. I’m convinced that the only thing that kept me going was that I loved what I did. You’ve got to find what you love. And that is as true for your work as it is for your lovers. Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven’t found it yet, keep looking. Don’t settle. As with all matters of the heart, you’ll know when you find it. And, like any great relationship, it just gets better and better as the years roll on. So keep looking until you find it. Don’t settle. 

My third story is about death.

When I was 17, I read a quote that went something like: “If you live each day as if it was your last, someday you’ll most certainly be right.” It made an impression on me, and since then, for the past 33 years, I have looked in the mirror every morning and asked myself: “If today were the last day of my life, would I want to do what I am about to do today?” And whenever the answer has been “No” for too many days in a row, I know I need to change something.

Remembering that I’ll be dead soon is the most important tool I’ve ever encountered to help me make the big choices in life. Because almost everything – all external expectations, all pride, all fear of embarrassment or failure – these things just fall away in the face of death, leaving only what is truly important. Remembering that you are going to die is the best way I know to avoid the trap of thinking you have something to lose. You are already naked. There is no reason not to follow your heart.

About a year ago I was diagnosed with cancer. I had a scan at 7:30 in the morning, and it clearly showed a tumor on my pancreas. I didn’t even know what a pancreas was. The doctors told me this was almost certainly a type of cancer that is incurable, and that I should expect to live no longer than three to six months. My doctor advised me to go home and get my affairs in order, which is doctor’s code for prepare to die. It means to try to tell your kids everything you thought you’d have the next 10 years to tell them in just a few months. It means to make sure everything is buttoned up so that it will be as easy as possible for your family. It means to say your goodbyes.

I lived with that diagnosis all day. Later that evening I had a biopsy, where they stuck an endoscope down my throat, through my stomach and into my intestines, put a needle into my pancreas and got a few cells from the tumor. I was sedated, but my wife, who was there, told me that when they viewed the cells under a microscope the doctors started crying because it turned out to be a very rare form of pancreatic cancer that is curable with surgery. I had the surgery and I’m fine now.

This was the closest I’ve been to facing death, and I hope its the closest I get for a few more decades. Having lived through it, I can now say this to you with a bit more certainty than when death was a useful but purely intellectual concept: 

No one wants to die. Even people who want to go to heaven don’t want to die to get there. And yet death is the destination we all share. No one has ever escaped it. And that is as it should be, because Death is very likely the single best invention of Life. It is Life’s change agent. It clears out the old to make way for the new. Right now the new is you, but someday not too long from now, you will gradually become the old and be cleared away. Sorry to be so dramatic, but it is quite true.

Your time is limited, so don’t waste it living someone else’s life. Don’t be trapped by dogma – which is living with the results of other people’s thinking. Don’t let the noise of others’ opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary.

When I was young, there was an amazing publication called The Whole Earth Catalog, which was one of the bibles of my generation. It was created by a fellow named Stewart Brand not far from here in Menlo Park, and he brought it to life with his poetic touch. This was in the late 1960s, before personal computers and desktop publishing, so it was all made with typewriters, scissors, and polaroid cameras. It was sort of like Google in paperback form, 35 years before Google came along: it was idealistic, and overflowing with neat tools and great notions.

Stewart and his team put out several issues of The Whole Earth Catalog, and then when it had run its course, they put out a final issue. It was the mid-1970s, and I was your age. On the back cover of their final issue was a photograph of an early morning country road, the kind you might find yourself hitchhiking on if you were so adventurous. Beneath it were the words: “Stay Hungry. Stay Foolish.” It was their farewell message as they signed off. Stay Hungry. Stay Foolish. And I have always wished that for myself. And now, as you graduate to begin anew, I wish that for you.

Stay Hungry. Stay Foolish.

Thank you all very much.

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Why do ducks quack and eagles fly?

Years ago, my friend, Philip, told me a wonderful story about a cab driver that proved this point. He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Philip noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Philip.

He handed my friend a laminated card and said: “I’m Wally, your driver. While I’m loading your bags in the trunk I’d like you to read my mission statement.” Taken aback, Philip read the card. It said: Wally’s Mission Statement: “To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment.”

This blew Philip away, especially when he noticed that the inside of the cab matched the outside. Spotlessly clean!  

As he slid behind the wheel, Wally said, “Would you like a cup of coffee? I have a thermos of regular and one of decaf.”  My friend said jokingly, “No, I’d prefer a soft drink.” Wally smiled and said, “No problem. I have a cooler up front with regular and Diet Coke, water and orange juice.” Almost stuttering, Philip said, “I’ll take a Diet Coke. ”Handing him his drink, Wally said, “If you’d like something to read, I have The Wall Street Journal, Time, Sports Illustrated and USA Today.”

As they were pulling away, Wally handed my friend another laminated card.  “These are the stations I get and the music they play, if you’d like to listen to the radio.”  

And as if that weren’t enough, Wally told Philip that he had the air conditioning on and asked if the temperature was comfortable for him. Then he advised Philip of the best route to his destination for that time of day. He also let him know that he’d be happy to chat and tell him about some of the sights or, if Philip preferred, to leave him with his own thoughts.

“Tell me, Wally,” my amazed friend asked the driver, “have you always served customers like this?”

Wally smiled into the rearview mirror. “No, not always. In fact, it’s only been in the last two years. My first five years driving, I spent most of my time complaining like all the rest of the cabbies do. Then I heard the personal growth guru, Wayne Dyer, on the radio one day. He had just written a book called You’ll See It When You Believe It. Dyer said that if you get up in the morning expecting to have a bad day, you’ll rarely disappoint yourself. He said, “Stop complaining! Differentiate yourself from your competition. Don’t be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd.”

“That hit me right between the eyes,” said Wally. “Dyer was really talking about me. I was always quacking and complaining, so I decided to change my attitude and become an eagle. I looked around at the other cabs and their drivers. The cabs were dirty, the drivers were unfriendly, and the customers were unhappy. So I decided to make some changes. I put in a few at a time.  When my customers responded well, I did more.”

“I take it that has paid off for you,” Philip said.  “It sure has,” Wally replied. “My first year as an eagle, I doubled my income from the previous year. This year I’ll probably quadruple it. You were lucky to get me today. I don’t sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can’t pick them up myself, I get a reliable cabbie friend to do it and I take a piece of the action.”

Wally was phenomenal. He was running a limo service out of a Yellow Cab. I’ve probably told that story to more than fifty cab drivers over the years, and only two took the idea and ran with it. Whenever I go to their cities, I give them a call. The rest of the drivers quacked like ducks and told me all the reasons they couldn’t do any of what I was suggesting.

Wally the Cab Driver made a different choice… He decided to stop quacking like ducks and start soaring like eagles.  

No one can make you serve customers well. You make the choice. That’s because great service is a choice.

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Time Theme

Excerpt from the powerful musical TIME. Beautifully narrated by Sir Laurence Olivier!

 

 

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Nelson Mandela Metropolitan University Choir delights

On a random Saturday morning at Greenacres Shopping Centre in Port Elizabeth, South Africa, the international award-winning Nelson Mandela Metropolitan University Choir delights unsuspecting shoppers and passers-by with an impromptu practised routine which includes a number of popular songs. The flash mob is part of an awareness campaign to get students to apply to study at NMMU, one of South Africa’s leading tertiary education institutions. Find out more at www.betterU.co.za

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Happiness makes organisations money

Positive leaders manage their organisations more effectively. They create a positive environment by focusing on challenges and opportunities; not problems. They express acknowledgment and genuine, heartfelt appreciation for work well done. This creates trust, lowers stress levels and increases productivity.

Although it is easier to practise positive leadership during good economic times, it is critical during tough economic times, says Vancouver-based leadership training and coaching firm Ray Williams Associates’ Ray Williams.

Jill Hamburg Coplan notes, “It’s one thing to talk about the connections between a positive mental state and a healthy company when a business is running well, turning a profit, and grabbing new customers.”

But tougher times really test entrepreneurs. It separates those who hunker down and hope the worst will pass from those who use their strengths to find opportunity amid the rubble.

She argues in an article in BusinessWeek that leaders who focus on employee strengths, praise, link rewards to performance results, help employees become better self-managers and maintain a cheerful, positive and optimistic attitude, regardless of what is happening, manage the bad times much better.

Positive leadership is based on the field of positive psychology – often referred to as the “science of happiness”.

Positive psychology studies the effects of joy, resilience, strengths and other positive emotions that generally fall under the umbrella of “happiness”.

The discipline has three pillars: Positive emotion, positive traits (strengths, virtues and talents) and positive institutions that support the first two pillars.

Positive psychology strengthens virtues, like gratitude, integrity, kindness, self-regulation and hope.

Positive emotion, strengths and virtues create resilience in the face of misfortune. They are also the keys to lasting fulfilment, meaning and purpose.

Positive psychology research shows that having a healthy sense of control over one’s life, work and environment is important for wellbeing. A lack of control results in anxiety, depression and lowered performance.

Research shows that people with higher levels of wellbeing and, thus, positive emotion are:

  • More focused and engaged at work;
  • Better team players;
  • More creative;
  • Better at problem solving; and
  • More motivated, healthier and better performers.

For organisations, these readily translate into improved revenue, profitability, staff retention, customer loyalty and workplace safety.

Hamburg Coplan says coaches who specialise in positive psychology sell entrepreneurs a twofold promise. One is that optimism and cheerfulness have a measurable effect on the bottom line. The other is that happiness is a muscle you can strengthen.

Stronger bonds with employees build resilience

With its emphasis on valuing human relationships, positive psychology recommends that business leaders develop stronger bonds with their employees.

Ways to achieve this include offering appropriate praise and recognition, rewarding individual performance and allowing employees to be themselves.

The result: employees are more resilient in the face of difficulty, more receptive to new ideas, form deeper collegial relationships and show greater mutual respect.

“Leaders must make it possible for employees to work with joy, to their heart’s content, while responding to the needs of society,” says Mihaly Csikszentmihalyi , positive psychologist and professor of psychology and education at the University of Chicago.

Choose to flourish rather than just live an OK life

Most people live OK lives – not bad and not particularly happy lives. The Positive Psychology Foundation says the difference between people who live authentically happy lives and those who live OK lives is that happy people think positive thoughts, frequently do things they love doing, are involved in beneficial social relationships, have found meaning in their lives and are able to savour positive experiences in their lives.

Be in the zone

One of the greatest contributors to authentic happiness is being ‘in the zone’ or ‘the flow’, where you immerse yourself in activities that bring total focus, creativity and personal fulfilment, says the foundation.

When you are in the zone, time passes without notice. You have almost no sense of what is happening around you. You don’t hear the phone ringing. You are so busy having fun that you don’t want it to stop.

When people are immersed in doing something they love doing, good health, longevity and fulfilling personal relationships are attainable.

The how of being happy

Martin Seligman’s authentic happiness teachings encapsulate five pathways to happiness:

  1. Positive emotion includes the powerful awareness that we can choose to think positive thoughts over any other type of thought at any time.
  2. Engagement is about being in the Flow or in the zone; that place where the clocks stop ticking when we are having so much fun immersed in what we love doing.
  3. Relationships are about belonging and acceptance, as well as our positive interaction with friends, family colleagues and our life partners.
  4. Meaning and one’s life purpose is what we need to understand, to help us get through the tough times and to inspire us to fulfil our potential.
  5. Accomplishment is that happy tired feeling after we return from our time in the zone. It is what brings smiles to the faces of the elderly, when they look back on a life well lived. It is a reflection on our former happiness, or a way of experiencing the same happiness over and over again.

Research shows that once we know what we are here for, life is much sweeter and meaningful.  But, in order to be happy, we need to share this purposeful existence with someone. 

12 happiness strategies

Professor in the department of psychology at the University of California, Riverside and the author of The How of Happiness, Sonja Lyubomirsky highlights 12 strategies for a happy life:

  1. Practice gratitude and positive thinking;
  2. Cultivate optimism – find the silver lining;
  3. Take your mind off comparing yourself to others;
  4. Practice acts of kindness;
  5. Nurture social relationships and invest in social connections;
  6. Develop a strategy for tragedy;
  7. Forgive – be willing to let go of past hurt;
  8. Increase flow experiences (being in the zone);
  9. Savour the joys of life;
  10. Commit to goals;
  11. Practice spirituality; and
  12. Take care of your soul and your body: Exercise, meditate and act happy.

by Christine Leonardi
19 April 2011

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Japan…the way people are coming together in the course of disaster.

I received this letter from a cousin, who received it from a friend in Sendai, Japan. She very movingly describes the way people are coming together in the course of disaster – connecting to their deeply shared humanity. It touches me very profoundly, and it reminded me right away of a discussion I had yesterday with a man from Malawi. I made the observation that Malawians in general are very friendly and caring people. He responded by saying that it is because they are such poor people. I said: “So does that mean that when people become wealthy, that they are no longer friendly and caring?” Without any hesitation he responded: “Yes, I think so. That is my experience in South Africa. People are too focused on material things – they are only living for themselves”. I just sat there, saddened – I had no further response because I knew that his observation, based on his experience of 5 years in South Africa, is an observation we cannot ignore. And then today I received this letter from my cousin….

Hello My Lovely Family and Friends,

First I want to thank you so very much for your concern for me. I am very touched. I also wish to apologize for a generic message to you all. But it seems the best way at the moment to get my message to you.

Things here in Sendai have been rather surreal. But I am very blessed to have wonderful friends who are helping me a lot. Since my shack is even more worthy of that name, I am now staying at a friend’s home. We share supplies like water, food and a kerosene heater. We sleep lined up in one room, eat by candlelight, share stories. It is warm, friendly, and beautiful.

During the day we help each other clean up the mess in our homes. People sit in their cars, looking at news on their navigation screens, or line up to get drinking water when a source is open. If someone has water running in their home, they put out sign so people can come to fill up their jugs and buckets.

Utterly amazingly where I am there has been no looting, no pushing in lines. People leave their front door open, as it is safer when an earthquake strikes. People keep saying, “Oh, this is how it used to be in the old days when everyone helped one another.”

Quakes keep coming. Last night they struck about every 15 minutes. Sirens are constant and helicopters pass overhead often. We got water for a few hours in our homes last night, and now it is for half a day. Electricity came on this afternoon. Gas has not yet come on.

But all of this is by area. Some people have these things, others do not.  No one has washed for several days. We feel grubby, but there are so much more important concerns than that for us now. I love this peeling away of non-essentials. Living fully on the level of instinct, of intuition, of caring, of what is needed for survival, not just of me, but of the entire group.

There are strange parallel universes happening. Houses a mess in some places, yet then a house with futons or laundry out drying in the sun.

People lining up for water and food, and yet a few people out walking their dogs. All happening at the same time.

Other unexpected touches of beauty are first, the silence at night. No cars. No one out on the streets. And the heavens at night are scattered with stars. I usually can see about two, but now the whole sky is filled.

The mountains are Sendai are solid and with the crisp air we can see them silhouetted against the sky magnificently.

And the Japanese themselves are so wonderful. I come back to my shack to check on it each day, now to send this e-mail since the electricity is on, and I find food and water left in my entranceway. I have no idea from whom, but it is there. Old men in green hats go from door to door checking to see if everyone is OK. People talk to complete strangers asking if they need help. I see no signs of fear.

Resignation, yes, but fear or panic, no.

They tell us we can expect aftershocks, and even other major quakes, for another month or more. And we are getting constant tremors, rolls, shaking, rumbling. I am blessed in that I live in a part of Sendai that is a bit elevated, a bit more solid than other parts. So, so far this area is better off than others. Last night my friend’s husband came in from the country, bringing food and water. Blessed again.

Somehow at this time I realize from direct experience that there is indeed an enormous Cosmic evolutionary step that is occurring all over the world right at this moment. And somehow as I experience the events happening now in Japan, I can feel my heart opening very wide. My brother asked me if I felt so small because of all that is happening. I don’t. Rather, I feel as part of something happening that much larger than myself. This wave of birthing (worldwide) is hard, and yet magnificent.

Thank you again for your care and Love of me,

With Love in return, to you all,

(Date: 3/15/2011)

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TRACKING. The oldest science of mankind

This is a joint presentation offered by Alex van den Heever, Renias Mhlongo and Steve Hall (LTL.co.za). It is especially valuable to those involved in any way with audit trails, but the experience and the metaphors provide profound insights into human and organisational behaviour.

The Tracker Academy

The Tracker Academy recruits candidates from disadvantaged communities whose dream it is to work in conservation, and who show an aptitude in traditional skills of tracking.

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Places of Hope and Healing

I have a dream …
Do you dream it too? I wonder …
That the children of our city
That the youth of our city
Will find hope and healing
In the green places, in the blue spaces
In the Nature of the Mother City.

In Africa it is the village
That raises the children;
Not the single parent
Not the institution
But all the people of the village.

In Africa, children play
Under the gentle eyes
Of the mothers of the village.
In Africa, youth transition to adulthood
Under the wise guidance
Of the elders of the village.

Can our Mother City
Become an urban village
Where children can play safely
In her green places
In her blue spaces
Under our gentle eyes?

Will the elders one day connect
In nearby Nature
To youth in transition
To listen, to challenge,
To hold the space
Of hope and healing?

We have a dream …
Yes, we share a dream …
That the children and youth
Of our urban village
Will find hope and healing
In the Nature
Of our Mother City.

Alice Ashwell, 12 February 2011
alice@enviroeds.co.za

 

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Warm Greetings

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Four Extraordinary acts of kindness – only in South Africa

A true story -

I was invited by my newly acquired girlfriend to attend the Durban July horse race event with her on the 31st July 2010. Pippa, a beautiful and intelligent girl from Pietermaritzburg said, “You’ll make me a happy girl if you come”. I did not need any more convincing that this was an extremely good idea. It was 10:30am on Saturday the 31st July – the races at Greyville Racecourse had already begun. I was in Parktown North in Johannesburg, 588km away from the race, and, more importantly, from Pippa.

As it can be expected, the internet was annoyingly slow that morning. After a few ‘time outs’ I managed to confirm a seat on 1Time airline. I had exactly one hour to get to the airport. It was going to be tight but this was important. I headed for the Gautrain. Upon arriving at the ticket desk it became clear that both my credit cards had been blocked for some reason. I had no cash whatsoever. The woman at the ticket office waived me to one side saying, “You will need money to get on this train, next please.” I stood there for a few moments, fraught. There was no time to go home, or to phone a friend for help. Without even thinking it through I re-entered the queue. This time I pleaded with her, saying that I was absolutely desperate and that it was extremely important that I board this train. She looked at me and said quietly, “Ok, I will pay for you.” I took my ticket and told her that she would see me in two days time, and sprinted down the elevator towards the platform.

With 30 seconds to go I managed to clamber onto the train before it pulled out. To say I was relieved is an understatement – but I also felt quite chuffed that I had managed to get a ‘free’ ticket. I had managed to ‘get around’ the system, or had I? The ticket lady had paid for me out of her own pocket. “Why had she?” I wondered. It must have been the sheer desperation on my face. Had she been in a similar situation before, and could empathise with my circumstances now? Not sure.

An absence of cell signal in the tunnel made it impossible for me to phone Nedbank in order to rectify my credit card problem. This was to be my first real weekend away with Pippa. How could I show up with no cash? She would never believe my story. But then, I am a game ranger and game rangers’ are not well known for their wealth. Pippa is a sophisticated Chartered Accountant. “If I could not get my cards unblocked perhaps I should abandon the trip”, I thought.

As the train made its way to the surface on its way to Marlborough station I called Nedbank customer care. I was told that there was nothing that could be done, unless I could get to a branch. There was obviously no time for that, it was already after 11am. I started to argue with the woman on the phone – there had been security breaches on my accounts. The train slowed and stopped. Still on the phone and in a fit of rage I stepped off at the ‘airport’ station. I ran down the elevator, only to discover that I had got off at the wrong station – this was Rhodesfield station, not OR Tambo. I was now completely overcome by dread. I tried to get back to the platform but my ticket had now expired.

This was the end. I phoned my mate, James Hendry, who told me to run to the airport, “its only 200 meters away”, he said. I told James to come collect me from Rhodesfield station. I phoned Pippa to tell her that there had been a ‘delay’ and that I was unable to make my flight. She sounded genuinely sad.

Seeing my distressed state the station manager came up to me. He was a middle aged man – typically official looking. With nothing to loose I explained my situation to the station manager. Without a second’s hesitation he said, “come with me my boy”, and he arranged for me to get on the next train. Not only did he make an allowance but he also travelled with me so that I could exit the airport station without any hold ups. I still had no ticket. This was the second act of random kindness. That station manager could easily have told me that my ticket had expired and I was to remove myself from the station. I had no proof of having paid for the ticket. I must have left it in my haste somewhere along the way.

There was little time.

When the doors of the Gautrain opened I exploded out the station like Sea Cottage out of the gates in Kenilworth. Nearly destroying a Brazilian family on my way to the check-in counters I attempted to get my boarding pass. “Flight closed, the aircraft has already left the gate, sorry”, said the 1Time check-in lady. My good fortune had finally expired. I made my way to the 1Time airlines reservations desk where I was told that I would have to pay approximately R450 to change my ticket to a later flight. Problem – I had no cash. Again I pleaded. Nothing. I trudged off to the Nedbank branch in OR Tambo thinking I could convince someone to help me. As it happened the branch was open, but the section where they deal with blocked cards was closed. By this stage Nedbank represented the anti-Christ to me.

I now had visions of a well-dressed, cash flush young man flirting with Pippa. Now that I was stuck in Joburg anything could happen. Pippa was probably thinking I was a flake. No doubt some good looking fellow CA would take my place.

I stood in the terminal and looked around for a while, hoping to see someone I knew who I could ask for a loan. Now at the very end of my tether, I went back to the 1Time reservations office. I told the manager that I was an honourable man and swore to return in two days time with the cash. I offered whatever clothes I had in my bag as collateral. Seeing the humorous side, I think, and with much deliberation, she said she would waiver change fee. I was so thankful; this woman had made my life! I was back! Those young CA’s now had no chance, I hoped. With renewed vigour I preceded though security to my boarding gate.

Very pleased yet slightly hungry I sat down at the Vida Café opposite to the boarding gate to wait for my flight. I had an hour-and-a-half to wait. I probably wasn’t going to be seeing many horse races – the main race was over – but of course there was a much greater reason for going to Durban. People were eating delicious looking food all around me at the café. I watched the young men at the counter serving the people and noticed a chap who was being particularly friendly and engaging with the people he was serving. Riding the wave of good fortune I went up to him and asked him whether there was any chance of me getting a meal without having to pay money for it, telling him my long and involved story. It was a particularly cheeky request, in hindsight. His nick name was Captain. In the fourth act of random kindness Captain provided me a meal free of charge! He did not take my name or number, he did not tell me to come back and pay. He probably paid from his own wallet?

Where else in the world would one experience these acts of kindness and generosity? Within a matter of two hours four people who I had never met before went out of their way to assist a stranger in need. South Africa is a unique country with exceptional people, thank you.

I would like to extend special thanks and deep appreciation to the lady at the Sandton Gautrain ticket office, the station manager at Rhodesfield Gautrain, the woman at the 1Time reservations office and Captain at Vida Café. You all know who you are.

Alex van den Heever

www.alexvandenheever.com

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